Refund Policy

We stand behind Claude PM Pro. If, within 14 days of purchase, you decide the course isn't the right fit for you, we will refund your payment in full — no questions asked, no hoops.

1. Eligibility

• Refund requests must be submitted within 14 calendar days of the original purchase date.
• Applies to Core and Professional course tiers.
• Applies to the individual who made the purchase — refunds are issued to the original payment method.

2. Fair-use limit

Refunds are honored provided you have consumed less than 30% of the total course content at the time of your request. "Consumed" is measured by video-lesson completion telemetry stored in your learner profile. This limit exists to protect the guarantee for future learners — it lets us keep offering it broadly.

3. How to request a refund

1. Email brian@claudepmpro.com from the address on your account.
2. Subject line: "Refund request".
3. Body: (optional) a one-line reason so we can improve the course. That's it — we do not require justification.

4. Processing time

• We acknowledge your request within 2 business days.
• Approved refunds are issued to your original payment method within 5 business days.
• Depending on your card issuer or bank, funds typically appear on your statement within 3–10 business days after we issue the refund.

5. What happens after a refund

• Your course access is revoked immediately upon refund approval.
• Your community-board posts and direct messages are anonymized after 30 days.
• Your account remains, but with paid access removed. You can re-enroll at any time (the guarantee does not renew for repeat purchases within 12 months).

6. Non-refundable items

• Optional one-on-one coaching or consulting sessions once delivered.
• Downloadable bonuses (e.g. Enterprise Prompt Library) once downloaded, if requested separately from a full course refund.
• Free items and lead magnets are, by nature, not subject to refunds.

7. Chargebacks

If you dispute a charge directly with your card issuer without first contacting us, we reserve the right to deny access to the Service and, in cases of demonstrable abuse, pursue collection of the disputed amount plus reasonable dispute-processing fees. Please always reach out to us first — we resolve virtually every refund request amicably within 5 business days.

8. Statutory rights

This guarantee is offered in addition to, not in place of, your statutory rights under Ontario's Consumer Protection Act, Quebec's Consumer Protection Act, the EU Consumer Rights Directive, and any other applicable consumer-protection law in your jurisdiction. Where local law provides a longer or more favorable remedy, that law prevails.

9. Contact

BMP Advisory Inc.
380 Macpherson Ave., Toronto, ON M4V 3E3, Canada
Email: brian@claudepmpro.com